Course Overview

The Digital Back-Office course aims to educate its attendees on what a Digital Back-Office is, and how it can drive greater operational efficiency. The course teaches its attendees of what practices are involved within the Digital Back-Office domain and how they can enable enhanced deployment of support services across the enterprise.

The Digital Back-Office course will provide an overview of the right strategy, architecture, initiatives, and roadmap required to succeed with Digital Back-Office implementation. Primary KPIs and CSFs required to succeed with your Digital Back-Office initiatives will also be discussed within the course.

Target Audience

Attendees of this course will be able to effectively design and establish the right Digital Back-Office initiatives toenable optimal value delivery of core business functions.

• Business Leaders & Executives seeking to enable automated administration of support services within the organisation
• Business Managers looking to automate core business operations and drive greater adaptability withinthe organisation
• Technology Leaders & Executives seeking to design and implement a Digital Back-Office
• Technology Managers looking to expand their knowledge of Digital Back-Office

Prerequisite Knowledge

This course is designed for general executives and leaders seeking to transition to digital. The course covers the basics of digital transformation success by leveraging Digital Back-Office. However, knowledge and experience in the following areas is recommended to fully benefit from this course:

• Working Experience (General) | 1+ years
• Foundations Knowledge (Technology) | 0+ years

Course Benefits

Attendees aiming to fully benefit from the course will gain a finer understanding of what a Digital Back-Office entails and how it can be used to enable greater levels of agility within the organization. The primary benefits of this course are here summarized:

• WHY: Understand the economic significance of Digital Back-Office
• WHAT: Making practical sense of what a Digital Back-Office consists of
• HOW: Establishing effective Digital Back-Office practices